Please note, we make every effort to have your order shipped to you as soon as possible, however we use many different warehouses to ship out of and unfortunately we have no control over their volume or processing times.
We offer FREE SHIPPING to the lower 48 states of America. This is basic shipping, which may include USPS First Class Mail or Fedex Ground Home Service or other shipping solutions. Shipping methods for Free Shipping is at our sole discretion.
PROCESSING TIME: Processing time is the time it takes for the warehouse to package up your order and get it ready to ship safely to you. This processing time can be 1-3 business days. Business days do not include weekends or holidays.
WAREHOUSES AVERAGE PROCESSING TIME:
- SKU numbers that have DL, AL, HI, FM, FIM, WM, WB or DH at the beginning or near the end of the SKU number, in most cases they ship 1-2 business days after you place your order.
- SKU numbers with BF near the end of the sku number normally take 2-3 business days to process before they ship.
- SKU numbers with UN or VL near the end of the sku number normally take 1-2 business days after you place your order.
- Mondays are the busiest days as orders from Friday afternoon through Monday morning are waiting to be shipped.
You may also choose to pay for Priority Mail shipping or other Express shipping methods. Shipping time does NOT include processing time. Many orders will be shipped the next business day after you place your order, but depending on which warehouse it is shipped out of will depend on how long processing time will take. For example, if you place an order on Monday, Warehouse B takes 2 days to process, so they ship out on Wednesday and if you paid for Priority Mail shipping that then takes 2-3 days (in most cases) to reach you, so you should then receive your package on Friday or Saturday. Of course we have no control over the post office, but for the most part they do a pretty good job.
SUBSTITUTION: Sometimes we may choose to substitute the Shipping Method you chose depending on current circumstances and if we can use a different shipping to get it to you faster. We will not choose a shipping method or shipper that is going to be slower than what you paid for. Some shippers like UPS do not deliver on Saturdays unless you pay a very high fee, so if you choose UPS Next Day Air, and you order on Thursday night, you for sure won't get it until Monday via UPS, but USPS does deliver on Saturdays, so we may substitute USPS Priority Express mail and you should get it on Saturday, thus getting it sooner. Also, sometimes when we go to create a shipping label and instead of the USPS showing 1 day or 2 days or 3 days to reach your destination, it may show nothing which means no guarantee. If that happens, it usually means the USPS is experiencing delays delivering to your area and in the age of COVID-19, the Post Office has been known to be late delivering packages. Trust me, it happens to me as well when I'm expecting a package.
NO REFUNDS: If you choose a shipping method that is not free there are no refunds of your shipping due to the processing time. If you pay for Priority Mail (for example) and we pay the warehouse to ship Priority Mail (which can cost much more than the First Class Mail) we cannot refund it as it is already paid for by us and once it's in processing, it's too late to change your shipping method.
UPS and FEDEX do not always deliver on a Saturday. Fedex will in some cases, but UPS does not unless you want to pay a huge, probably double amount of shipping to get them to deliver on a Saturday. The US Postal Service does deliver on Saturdays however.
Please note that all international packages will be shipped via the US Postal Service. Depending on which shipping method you choose and which country you live in, it can take anywhere from 5 business days to 3-4 weeks to reach you after processing time.
Please note: Once your package leaves the United States, the US Postal Service is no longer able to track it. If your order feels like it is delayed, contact your local Customs Agency or Delivery service that handles packages coming from the US Postal Service in America. We are not responsible for lost packages once they leave the USA. There are no refunds because we have paid for your order and the international shipping and the US Postal Service has no control over your order/package once it leaves America.
CUSTOMS FEES: Your country may charge you a Customs Fee or Import Tax for bringing merchandise in from another country. We have no way to know if or how much they will charge you. You are responsible for all Customs Fees, Import Taxes, VAT or any other fees that your government in your country is going to charge you. When you pay for shipping, you are only paying for shipping, not taxes and customs fees.