Exchanges and Returns
Exchanges and returns MUST be requested within 5 days after receiving your order. Upon approval, you will be provided with an RA number and the correct address to ship your order to after return is approved.
- You must use the Contact Form at the bottom of this page (scroll all the way down), to request a return / size exchange.
- Please indicate if you need a different size or product and what the reason is for requesting a return.
- ALL exchanges and returns MUST have approval BEFORE you ship it because we use several different suppliers and warehouses throughout the United States and if you ship it back without the correct address, you will have to pay an additional shipping fee AND handling fee because it will then have to be RE-shipped to the correct warehouse, costing more money and time.
- ALL merchandise that is approved for return MUST be received by the correct warehouse within TEN DAYS after you receive the address and RA number. Any merchandise received after those ten days will be REFUSED by the warehouse, so please be sure to ship it out asap.
To Exchange or Return merchandise, please follow these steps:
- Before exchanging or returning any merchandise, you must first obtain an RA number.
- You can request an RA number online by scrolling down to the bottom of this page and filling out the Contact Form below.
- Once you have been issued an RA number AND the correct address to ship to, then you may return your merchandise.
- Please repack the merchandise in its original packaging (the same way you received it) so it does not get damaged on the way back to the warehouse. If we receive this merchandise back damaged, it will not be accepted and will be returned back to you.
- You MUST have ALL attached tags, packaging, original manufacturers box sent back just as you received it.
- Clearly write the RA number on the outside of the package. (Do NOT write on the manufacturer's box), you must ship any manufacturer's box inside of a regular cardboard box so as not to damage the manufacturers box. Packages without an RA number clearly marked on the outside will be REFUSED.
- Ship to the address you will be provided after return/exchange is approved.
- Once our warehouse receives and confirms the condition of the merchandise, we will then process your request.
- Please allow 2 to 5 days after the warehouse receives your return, to process your return or size exchange.
- All shipping fees are the responsibility of the customer. If you chose FREE SHIPPING, please remember the shipping was not free to us. We offer that as a valued added to our products, but of course we cannot pay for shipping also of any returns or size exchanges and ship again to you.
- If you receive a damaged item, you will have FIVE DAYS to contact us. Please contact us immediately via the Contact Form below. We will then give you instructions from there.
- After FIVE DAYS, we will not be able to file a claim with our shipping company.
- There will be no exchanges or returns on damaged merchandise after the five days, so inspect your order as soon as you receive it.
Return or Size Exchange Request Form
Give us as much information as you can. Why are you requesting to return your merchandise?
If you have your order number that is very helpful. Please use the same name and email address you used for your order so we can make sure we find the correct order.
Please be sure to read the information above on this page BEFORE requesting approval for a return or size exchange.