Returns - Terms
GHOST RIDER LEATHER
You can shop with confidence at Ghost Rider Leather. If a product does not fit or is not like you thought it would be, you may exchange it, but please see the conditions below. We strive to satisfy our valued customers. If we make a mistake and send you the wrong size or product, we will make it right. For instance, if you order a size medium and we send you a size large, then that is our error. If you receive the wrong size or item, we will exchange it for the correct item with no extra expense from you. Shipping and handling charges are never refunded under any circumstances. There are no refunds for a mistake on our suppliers part, but we will make it right. If we send you the size you request and it does not fit, that is not our error and the customer will be responsible for shipping both ways. Please see our size chart to help in your choice of the best size for you. When you checkout, you are agreeing to our Policies.
See our SHIPPING INFORMATION page for processing times and terms.
SALES TAX: Certain items being shipped into California WILL have sales tax added to your total. This is out of our control. This is not money we are making, this is being charged to us by the suppliers that are located IN California and shipping TO a California address.
INTERNATIONAL ORDERS:See our International Shipping Policies here.
MOST orders to Canada are shipped via UPS or US Postal Service.Processing time for international orders are normally 1-21 days. Some items will ship out quickly due to our supplier may ship to you directly. However, some suppliers will not ship overseas or to Canada and therefore the item must first ship to our local store and then in turn we will ship to you.
International orders OUTSIDE of the USA and Canada are shipped via USPS Express Mail International or USPS Priority Mail International. We no longer ship via Airmail Parcel Post as there is no tracking number for that service and too many orders got "misplaced". Express Mail International gives us a tracking number and so far we have not had any orders come up missing. The tracking number protects BOTH us and our valued customers.
International orders, allow extra time! Many of our suppliers do not ship internationally, so they must first ship to OUR offices, then we will ship via the USPS Express Mail International.Shipping and handling charges you paid may vary from what you see on the package. This is because we have to pay for shipping, handling, packaging fees, etc. to our suppliers for shipping to our store first before we ship to you. Your charge also includes a handling fee for shipment. These are not refundable under any circumstances, as you agreed on the shipping and handling price before you paid for your order.
Customs and/or Duties Taxes may or may not be charged when you import items into your country. We have no way to know when or even if your country will impose a duties or customs tax for items that you purchase from outside of your country. If you are charged a duties tax, it is your responsibility to pay it. We do not receive any of this money, it goes to YOUR government. If you decide that you do not want your order because you do not want to pay this customs or duties tax, the customs agency may or may not return your order to us. If they return it to us, the shipper will DOUBLE charge us the shipping fee because they have to send it back to us. YOU WILL NOT BE REFUNDED AND MAY OWE US MONEY DEPENDING ON HOW MUCH THE SHIPPING IS VERSUS THE ITEM YOU PURCHASED. If your Customs Agency does NOT send your order back to us, then you also WILL NOT RECEIVE A REFUND because we will not get our merchandise back.If you refuse a shipment for any reason, you will be responsible for the fees and shipping and restocking fees that will be incurred by us. UPS, Fedex and the USPS will charge us a shipping fee to return the merchandise to us and this fee WILL be passed to you as the customer.
It is up to you, the consumer, to find out the customs and duties fees for your country before you make a purchase. It will be a costly mistake if you then decide you do not want to pay it. Again, you will NOT receive any refunds just because you decide you do not want to pay the customs or duties taxes. We paid for your merchandise, we paid for shipping and handling, and it took our time to process, package, and ship your order. If you don't want it, then you will not get a refund, there are NO EXCEPTIONS to this rule. You have agreed to this when you checked that you agree with our Purchase Agreement.
LAYAWAY TERMS AND CONDITIONS
If you choose the Layaway payment option, layaway payments may only be made via personal check or money order payments. Credit cards are not an option in our layaway payments program.
Here is how it works:
1. Choose the item(s) you wish to purchase and put them in your shopping cart as normal.
2. Register, choose your username and password, put in your billing and shipping address and information.
3. When you CHECKOUT, choose your shipping method, then choose your payment method which would be Layaway in this case.
4. Take your TOTAL price (including any shipping, etc.) and divide it into 4 payments.
5. Add the $5.00 Layaway Fee to the first payment. For example if your total purchase price is $100.00 divided by 4 payments equals $25.00. Add the $5.00 Layaway Fee and your first payment would be $30.00. That would leave three payments of $25.00 each.
6. Make your check or money order payable to: GHOST RIDER LEATHER
7. Mail your payments to:
GHOST RIDER LEATHER
GRL LAYAWAY DEPT.
5440 BLUE SPRINGS ROAD
YOUNGSTOWN, FL 32466
8. Please include your order number with your payments. If possible, please print out a copy of your order and mail it along with your layaway payment.
9. Once all payments have been made, all payments have cleared successfully, we will ship your order to you. Remember, this is a LAYAWAY plan, not a credit plan. You do not receive your merchandise until all payments have been made.
There is a $5.00 Layaway Fee for processing and handling. Include the $5.00 Layaway Fee with your down payment. For example, your purchase totals $100.00. This means you will have 4 payments (25% of your purchase total at each payment). 25% down is $25.00 plus the Layaway Fee of $5.00 means your first payment is $30.00 and your next three payments will be $25.00 each for a total of $105.00. Each payment is due every two weeks.
You will need to put 25% down of your total purchase. Payments will be due every two weeks. Payments will be 25% of total purchase.
Please make your payments payable to GHOST RIDER LEATHER
Send layaway payments to:
GHOST RIDER LEATHER
GRL LAYAWAY DEPT.
5440 BLUE SPRINGS ROAD
YOUNGSTOWN, FL 32466
When you choose the Layaway payment option, you understand the following:
There are absolutely NO REFUNDS. If something happens where you cannot finish making payments, we will issue you a Store Credit of the total amount you have paid MINUS the Layaway Fee of $5.00.
Payments must be made every two weeks. If you have a problem with making your payments on time, please email us at [email protected] and let us know the issue and we will do our best to help you and give you a little extra time. This will be on a case by case basis.
You understand that IF the item(s) you place on layaway should (in an extremely rare event) no longer be available, we will issue you a Store Credit or substitute a very similar item of greater or equal value.
We are offering this service to you, our valued customers, as a service. We know that in these tough economic times, that money is tight and you may need some motorcycle riding apparel or helmets but cannot afford to pay for them all at once. This is why we are offering you the Layaway Option.
If you need to do a size exchange after you receive your order, you are responsible for shipping back to us and for shipping the new item(s). This also depends on IF the item is available in the alternate size you need. If not, we will substitute a very similar item of equal or greater value.
At this time, we will only offer layaway payments via personal checks or money orders. This is because the fees for credit card payments are too high and too risky.
You further understand that if your personal check is declined by your bank, that you will pay us $40.00 for EACH declined payment. Please make sure your checking account has the money available for any checks you pay us as to avoid the $40.00 Declined Check Fee and the fee your bank will also charge you. Save all of us the headache and expense by making sure your account has the money to cover any checks you write. If you refuse to pay us the $40.00 Declined Check Fee for EACH time your check is declined, we will turn it over to the State Attorneys Office for collection. If you are someone who has problems keeping your checking account balanced, then please send us money order payments instead.
CREDIT CARD POLICY: We only authorize your credit card when you place an order. We do not charge your credit card until we determine that the item(s) you have ordered are in stock. Your bank or credit card issuer places a "hold" on the funds that have been authorized. Normally this shows on your bank account as "pending". This means it's an authorization only and not a charge. We have no way to remove a "hold", only your bank or credit card issuer can do this for you. If the item is not in stock and you want the "hold" removed, only you can contact your bank or credit card issuer and ask them to remove the hold because the item you ordered is not in stock. If we were able to do this for you, we would gladly do it, but we have no way to do it. Each bank differs but the "hold" usually falls off after a certain period of time if it is not charged. The time varies depending on your bank or credit card issuer. We have no control of that.
Just an FYI. It takes 3-4 business days for a charge on your credit card to be processed by your bank or credit card issuer before the funds reach our account. However, we ship as soon as possible and most of the time it is well before we ever actually have the funds from your credit card in our account.