Terms And Conditions

Exchanges and Returns

When you CHECKOUT, you are digitally signing that you agree with our Terms and Conditions and Return Policies.

Exchanges and returns MUST be requested within 5 days after receiving your order. Upon approval, you will be provided with an RA number and the correct address to ship your order to after return is approved. Please also see our Returns and Terms page for further information. For our POD or Print On Demand products such as T-shirts, Hoodies, etc. there are very specific Return Policies and Terms for POD Print On Demand products here.

  • You must use the Contact Form at the bottom of this page (scroll all the way down), to request a return / size exchange.
  • Please indicate if you need a different size or product and what the reason is for requesting a return.
  • ALL exchanges and returns MUST have approval BEFORE you ship it because we use several different suppliers and warehouses throughout the United States and if you ship it back without the correct address, you will have to pay an additional shipping fee AND handling fee because it will then have to be RE-shipped to the correct warehouse, costing more money and time.
  • ALL merchandise that is approved for return MUST be received by the correct warehouse within TEN DAYS after you receive the address and RA number. Any merchandise received after those ten days will be REFUSED by the warehouse, so please be sure to ship it out asap.
  • No refunds, we will issue you a Store Credit minus shipping and handling and minus a restocking fee if you do not want to choose an item to exchange at the present time. This Store Credit is good for 3 months, which is plenty of time to choose something else.
  • Store Credit: Your store credit is a coupon code which will expire in three months from the date of issue. That gives you 90 days in order to choose something to buy with your Store Credit. No extensions and no exceptions.
  • Shipping and handling charges are never refunded. If we make an error and send you an incorrect item, we will make it right and we'll pay to ship it back and ship the correct item to you at our expense. Please note that when you pay for expedited shipping, we will ship your order expedited, but shipping and handling charges are paid to UPS, Fedex or USPS and they will not refund us, therefore we can not refund you.

To Exchange or Return merchandise, please follow these steps:

  • Before exchanging or returning any merchandise, you must first obtain an RA number.
  • You can request an RA number online by scrolling down to the bottom of this page and filling out the Contact Form below.
  • Once you have been issued an RA number AND the correct address to ship to, then you may return your merchandise.
  • Please repack the merchandise in its original packaging (the same way you received it) so it does not get damaged on the way back to the warehouse. If we receive this merchandise back damaged, it will not be accepted and will be returned back to you.
  • You MUST have ALL attached tags, packaging, original manufacturers box sent back just as you received it. 
  • Clearly write the RA number on the outside of the package. (Do NOT write on the manufacturer's box), you must ship any manufacturer's box inside of a regular cardboard box so as not to damage the manufacturers box. Packages without an RA number clearly marked on the outside will be REFUSED.
  • Ship to the address you will be provided after return/exchange is approved.
  • Once our warehouse receives and confirms the condition of the merchandise, we will then process your request.
  • Please allow 2 to 5 days after the warehouse receives your return, to process your return or size exchange.
  • All shipping fees are the responsibility of the customer. If you chose FREE SHIPPING, please remember the shipping was not free to us. We offer that as a valued added to our products, but of course we cannot pay for shipping also of any returns or size exchanges and ship again to you. 
    • 5 days (from the date you receive shipment) to request an EMA# (Exchange Merchandise Authorization number) via EMAIL, email us at support@ghostriderleather.com and include in the SUBJECT line your order number and put EMA# Requested. Email EMA# request is required as this gives you and us a record of the date you requested it. Phone calls don't give a record of what was said.
    • For Christmas gifts, we may make an exception to #1 above, but you need to contact us within 3 days after Christmas for an EMA#. If the price you paid for your original order has increased or a sale has expired, you will pay the current price at the time you exchange your item(s).
    • 10 days for us to receive your order back for another size or style after receiving EMA#.
    • SIZE CHARTS: We make every effort to have accurate size charts available. Please understand that we are not responsible for inaccurate measurements on your part. The items we sell are NOT custom made for you, they are made in a general or average size. Apparel size also can vary from manufacturer to manufacturer. Just because you "normally" wear a size large in one brand does not mean you wear a size Large in EVERY brand. Measure carefully and make sure you have given yourself an extra 2-3 inches for breathing room. Therefore if you are taller than average or shorter than average or have longer arms or legs than average some items may or may not fit you the way you want. If you or whoever you are purchasing an apparel item for is concerned that an item may be too long or short for their body, please contact us and we will try to get the length measured for you.
    • Exchanges are not eligible for any coupon codes, promo codes, discounts, etc.
    • You must request an Exchange Merchandise Authorization number BEFORE you return an order to us.
    • Do NOT ship an order back to us until AFTER you receive an EMA# and the correct address to ship to. This is because we use several different suppliers in various warehouses throughout the U.S.A. If you ship back to our office in Florida, your exchange of merchandise will take longer to process AND cost YOU more money. This is because after we receive it back, we then have to pay to ship it to the correct warehouse, more money and more time.
    • No refunds, we will issue you a Store Credit minus shipping and handling and minus a restocking fee if you do not want to choose an item to exchange at the present time. This Store Credit is good for 3 months, which is plenty of time to choose something else.
    • PLEASE NOTE FOR SOME PRINT ON DEMAND PRODUCTS ONLY: A few of our products are shipped from overseas into America. They take 10-30 days to reach you. Some of these are some of the men's briefs, women's pajamas, swimsuits, etc. are only available to us from overseas but they are really cute and we wanted to offer them to our valued customers. Just make sure you know that before you order as it is listed on each product page that this applies to. Once we get your order it is immediately sent to the manufacturer to print it out for you, therefore there are no refunds, no size exchanges, no cancellations once you place the order. Always read the products description to make sure you know which products are shipping from overseas. The vast majority of our Print On Demand and all of our Leather and Helmets are shipped from within the USA.
    • Store Credit: Your store credit is a coupon code which will expire in three months from the date of issue. That gives you 90 days in order to choose something to buy with your Store Credit. No extensions and no exceptions.
    • Shipping and handling charges are never refunded. If we make an error and send you an incorrect item, we will make it right and we'll pay to ship it back and ship the correct item to you at our expense. Please note that when you pay for expedited shipping, we will ship your order expedited, but shipping and handling charges are paid to UPS, Fedex or USPS and they will not refund us, therefore we can not refund you.
    • SHIPPING ADDRESS CORRECTION. If you give us the wrong address, missing apartment number, missing unit or suite number, wrong zip code, etc. UPS and FEDEX charges us a fee of $11.00 to change it. This includes putting a complete street address. Do not put your address as 123 Main for example, it is missing the Street, Court, Plaza, Avenue, Lane, Blvd, etc. It does not matter if the address was next door or across the street they still charge this fee and we will in turn charge you for this fee. Double check your order before you place it, to verify there are no typos or missing information.
    • SHIPPING with SIGNATURE REQUESTED You have the option to choose Add Signature Required Service at checkout. If you do not choose to have your package signed for then the delivery company is able to leave it on your porch, at your front door, in your mailbox, at your local post office or po box, in your front yard, side yard, etc. If you feel that a package is not safe to leave if you are not home or not aware of delivery and may be stolen, that is not our responsibility. We have no control over the USPS, UPS, or Fedex and their drivers misdelivering nor can we know if your area has porch pirates or thieves. Please contact your local USPS or UPS or Fedex office if your package does not reach you or is damaged on the outside of the box or mailer. Also, let us know as soon as possible if you do not receive your order.
    • Cancellation Fee: If you cancel an order before it ships out, there will be a Cancellation Fee of $10.00 or 10% whichever is greater. This covers our credit card fees and handling fees for processing your credit card.
    • There is no way to cancel an order after it ships out. If you refuse the shipment, you will incur another shipping charge as UPS, Fedex and the Post Office charges us when an order is refused and they have to ship it back.
    • Partial Orders - Out Of Stock: If you order multiple items, and some are out of stock, we will ship you the item(s) that are in stock and only charge you for the items we ship. In your account, there will be a note, telling you what happened.
    • SIGNATURE REQUIRED SHIPMENTS: When you choose to have your package left at your home without being signed for we are not responsible if it is stolen, delivered to the wrong address, etc. PLEASE NOTE that for orders over a certain dollar amount we will choose to have the packaged shipped SIGNATURE REQUIRED because the credit card companies require us to have PROOF OF SIGNATURE for any disputes. Unfortunately in this poor economy, we cannot ship out the same item to people multiple times because they are lost or stolen. You have agreed to this when you checked that you agree with our Purchase Agreement.
    • EXPEDITED SHIPPING CHARGES: When you choose an expedited shipping method, ie 3 Day Air, 2 Day Air or Next Day Air, this means that AFTER your order is shipped out or processed, it will arrive to you in 1, 2 or 3 BUSINESS days (depending on which expedited shipping service you chose) after it is shipped. Processing your order can take 1-4 business days BEFORE it ships. Business days are not weekends or holidays. We are not responsible for delays caused by UPS, Fedex or the US Post Office or International Couriers and NO REFUNDS will be given because of a shipping delay. In the rare instance that a shipper does not get an expedited shipping order out on time, if caused by bad weather or Acts of God or civil unrest, the shipper will NOT refund us and therefore we will not refund you. In the rare event the delay is caused by the shipper (not bad weather), but due to a mistake on their part, it is POSSIBLE they may refund all or part of the shipping charge. If so, we will refund that amount to you.  You have agreed to this when you checked that you agree with our Purchase Agreement.
    • RESTOCKING FEE:   If you need to do a size exchange for the same item then there is no Restocking Fee charged by some suppliers. However, if you send something back and want to exchange it for something from a different supplier (different brand), then you will be charged a 25% restocking fee. This is NOT money we are making, this is what our supplier will charge us for RETURNS to them. If you exchange for something from the same supplier then NO Restocking Fee is charged. There are NO EXCEPTIONS to this rule. We do not like it any more than you do, but this is the fee that is charged to us and therefore you, the customer making the return will have to pay this fee.
    • In the extremely rare event we do decide to issue a refund, it will be minus shipping and minus a 25% restocking fee. This is the only way we can offer these extremely low prices on our quality merchandise. Thank you for understanding.  You have agreed to this when you checked that you agree with our Purchase Agreement.
    • All items sent back for exchange must be UNWORN, have all attached tags, packaging, and must be shipped back folded neatly in order to avoid wrinkling. Any items returned worn or damaged will not receive a Store Credit and will be shipped back postage and handling due. If you return something without the attached tags and/or packaging, your return will not be accepted as the item(s) returned must be able to be resold as new.
    • If the item(s) you send back are of a higher value than what you are exchanging for, you will receive a STORE CREDIT for the difference. This means the Store Credit will be the PURCHASE PRICE of the original item(s) you returned (NOT including shipping) then minus the amount of the exchanged item(s), minus the Restocking Fee (if applicable) and the shipping and handling to send out your exchanged merchandise.
    • Shipping for exchanges is the responsibility of the customer. Even if you chose the FREE SHIPPING, you do understand that shipping is not free to us, therefore when you return something, the Store Credit you receive will be minus the shipping and handling we paid our suppliers or the factories to ship directly to you. Customer is responsible for paying shipping BOTH ways for an exchange. Customer will pay for shipping the item(s) back to us and pay for the new item(s) to be shipped back to you.   You have agreed to this when you checked that you agree with our Purchase Agreement.
    • If you refuse a package from us, please note that UPS or Fedex will charge US an additional shipping charge to send it back to us or our supplier. You, the customer will be responsible for these shipping and handling charges and these charges will be deducted from your Store Credit.
    • All returns or exchanges must be returned with all tags and packaging. All returns or exchanges must be in new, unworn condition with all attached tags, boxes, bags, packaging, etc.
    • Turnaround time for exchanges vary greatly. Sometimes our suppliers will ship out your exchange within 2-3 days after they receive it and some suppliers deal with exchanges and returns once every two weeks, so it could take 3 weeks before your exchange is shipped back out to you or before we can issue you your Store Credit. This is because we must make sure that your returned item(s) make it back to us or our suppliers, that the item(s) is/are unworn, not damaged, etc. This is out of our control and depends on how busy our suppliers are.  You have agreed to this when you checked that you agree with our Purchase Agreement.
    • Ghost Rider Leather reserves the right to refuse shipment from anyone not requesting an Exchange Merchandise Authorization number. If we accept a package not realizing it was a return withOUT an EMA# or within the specified time above, we will charge the original credit card used for the order for the shipping back to you. If the credit card is declined or expired, we will send you a bill, but you WILL have to pay to receive your unauthorized return back.
    • DEFECTIVE ITEMS: In the extremely unlikely event you receive an item that is damaged, you MUST contact us and we will advise you where to return your order to. MOST of our products are shipped factory direct from different suppliers. Do NOT return a defective item to Ghost Rider Leather. If you do, we will have to then pay to ship your item to the supplier, which will come out of any credit or refund due you. Also, if you ship your order directly back to us, you end up paying for return shipping, which is at your expense and NOT refundable. So, please follow the correct procedure and it will work to your advantage. There are NO EXCEPTIONS to this rule. When you order from Ghost Rider Leather, you understand this policy. We will work with you to get any issues resolved, but you MUST follow this policy. If an item is defective, contact us with your order number, name, item number and what the issue is and we will respond with the correct address to ship the order back to and any RMA#'s and information you need.
    • NO WARRANTY. There is no warranty issued for anything on this website. We are not the manufacturers and therefore cannot warranty any of these products. Once an item is worn or used, it cannot be exchanged. See above, for information should you receive an item that is defective upon receipt.  You have agreed to this when you checked that you agree with our Purchase Agreement.
    • If you should receive an item that is not the item you ordered, please contact us and tell us your name, order number, what it is you received and any other pertinent information and we will take care of the issue. Do NOT ship the item back to us, as MOST of our products are shipped factory direct from various suppliers. If you ship your order back to us, we will have to then ship it back to our supplier which will cost us money which will in turn be taken out of any credit or refund due you.
    • NEVER ever return anything to us without an EMA# or prior authorization from our suppliers with an RMA#, etc. Read our policies above. It is up to everyone to read Return Policies from ANY merchant BEFORE you make a purchase or a return. We have this information posted clearly and this page is accessible from every single page of our website. There are NO EXCEPTIONS to the above policies. The reason is we can only keep our prices as low as we do by following these policies. We cannot afford to absorb shipping costs because a customer sends merchandise to us when they should have sent it to our supplier if they had contacted us first via the email address above and followed these policies. Thank you for understanding.
    • EXTREMELY IMPORTANT!! Do NOT ship to our Post Office Box OR to our store in Florida UNLESS we instruct you to do so along with your EMA#. We use many different suppliers and manufacturers. If you need to exchange a size you may need to ship it directly to our supplier for the exchange. IF you ship it to us without prior approval, you will be charged an additional shipping fee, as we will have to REship your return to our supplier. WAIT for your EMA email with instructions and the correct address to return your item(s) to.
    • BULK ORDERS: When you order a larger quantity of items to get the lower available price, they can only be shipped to ONE address at that price. For example if you buy 5 pairs of boots and you receive a discount for buying 5 pair of boots, then they must all be shipped together to the same address in order to receive the discount pricing. If you need them shipped to more than one address, we will have to charge you for shipping, the free shipping will NOT apply.
    • Please note that products may vary slightly from image shown. We have many different suppliers that we use and we get you the best quality product available at the time you place your order. You will get the best product available at the best price.
    • Product Descriptions: In the rare event that we describe something inaccurately, we apologize, as sometimes items change at the factory and we may have an older description. You may exchange an item if our product description is inaccurate, but there are no refunds for an honest error on our part.
    • For Information about our SHIPPING TIMES AND RATES, CLICK HERE.
    • WARRANTY: There are absolutely no warranties with any products sold on our website. This is because we are not the manufacturers and in most cases these are shipped either direct from the factory or from one of our suppliers. This is how we can offer a huge variety of products for our very valued customers.
       
      However, if you DO receive an item that is defective, you must contact us within 2 days of receipt of your order with a description of the defect, your name, order number, etc. We will then contact the supplier or manufacturer that shipped your order to you and have them send you a replacement. A replacement will consist of either the exact same item, or one that is very similar (same or higher value than the one you paid for). However, we cannot warranty or guarantee any items that you have been wearing or using and then something happens to it. Our products are very good quality for the low price we charge you and to keep our prices low we cannot place a warranty on any product(s) we sell. This does not mean we are selling inferior quality products, it just means we are a small business and in the extremely rare event you receive an item that is defective, we will replace it with an identical OR very similar item with no problem. Thank you for understanding.

Damages:

  • If you receive a damaged item, you will have FIVE DAYS to contact us. Please contact us immediately via the Contact Form below. We will then give you instructions from there.
  • After FIVE DAYS, we will not be able to file a claim with our shipping company.
  • There will be no exchanges or returns on damaged merchandise after the five days, so inspect your order as soon as you receive it.

 

WHOLESALE ORDERS: Under no circumstances are there any refunds or size exchanges. Please be aware if we sell to you at wholesale prices our margin is low and therefore refunds and size exchanges are out of the question. No exceptions.

Return or Size Exchange Request Form

Give us as much information as you can. Why are you requesting to return your merchandise?

If you have your order number that is very helpful. Please use the same name and email address you used for your order so we can make sure we find the correct order.

Please be sure to read the information above on this page and on our Returns and Terms page BEFORE requesting approval for a return or size exchange.